F.A.Q. - Rent Cameras Lenses Photography Video and Cinema Lighting Grip Expendables

212-243-RENT (7368)

My Account

Orders
Compare list
Wish list

Cart is empty

View cart

Checkout

Home
Hours & Locations
How it Works
Rates
Resources
CC Authorization
Quick Quote
Contact Us

Cameras + Lenses
Digital Cinema Cameras
Canon EF Lenses
Digital SLR
Sony E Mount Lenses
Nikon Lenses
Sigma Lenses
- Canon EF Mount
- Sony E Mount
Pro HD Video Cameras
- All Pro HD Camcorders
- Video & Media Packages
Cinema Lenses
Medium Format Digital
Go Pro
Mirrorless
Lens Accessories
More Cameras + Lenses →
Camera + Video Accessories
Camera Rigs + Sabilizers
Tripods & Heads
Audio / Mic
- Microphones
- Audio Tools
Teleprompters
Monitors
Matte Boxes + Filters
Media / Storage
Cables
- XLR Cables
- HDMI Cables
- SDI - BNC
- USB
- Fire Wire
Multimedia Presentaion

On Camera LED Lights
Sound Blimps
- Aquatech
- Jacobson
Video/Cinema Accessories
Computers
Desktop
Laptops
- Macbook Pro
- Laptop Accessories
Ipad
- Ipad Accessories
Photo Printers
Computer Accessories
Pro Digital Capture
Computers
Medium Format Camera
- Hasselblad H
- Hasselblad V
Photo Printers
Lighting
Lighting Accessories
Studio Strobe
Portable Strobe
HMI
- Joker Bug
- HMI Fresnel
LED Lights
Tungsten
Kino Flo

Lighting Packages

Gels + Diffusers
Grip + Electric
Grip Packages

Stands & Rollers
Grip Accessories
- Matthews The BabySitt'r Mini
Booms

Clamps
Frames + Fabrics
- Overheads Frames and Fabrics
- Scrims & Bounce
Dolly Track / Sliders / Cranes / Jibs

Flags & Cutters
Electric
Generators
Background
Tripods + Heads

More Grip + Electric →
Production Gear
Outdoor Gear
- Portable Reflectors / Sun Shades
Beach Gear

Fashion

Fans & Heaters

Generators

Carts
Production Needs
Location Grip Packages

Crew & Client

Location Digital

Van / Truck Packages
Presentation
Expendables Sales
Hard Drives
- Lacie
- G-Technology
Seamless Background Paper
Tapes
- Gaffers Tape
- Paper Tape
Set Supplies

Cleaning
Memory Cards
- CF Cards
- SD Cards
Batteries
Gels & Diffusers
- Gel Sheets
- Gel Rolls
Digital Supplies

Cases
New arrivals
Locations Packages
For Sale
Cameras + Lenses
Camera + Video Accessories
Pro Digital Capture
- Medium Format Camera
Lighting
Grip + Electric
Production Gear
- Production Needs
Expendables Sales

Rental Start: Select Time

Location

Manhattan (133 West 19 St NY NY 10011) Brooklyn (154 Bogart St Brooklyn, NY 11206)

Rental End: Select Time

Location

Manhattan (133 West 19 St NY NY 10011) Brooklyn (154 Bogart St Brooklyn, NY 11206)

Please allow at least 2 business hours to prep your order. If last minute rush is required please contact us to make arrangements.

HomeF.A.Q.

Rental Requirements

What do you need to supply in order to rent at CSI Rentals

In order to rent you need to supply

Credit card
US Driver's License or Non Drivers Photo ID (Passports are not accepted)
Proof of address (Bank / Credit card statement, Utility Bill Etc)
Certificate Of Insurance or Security Deposit when replacement value is above $5,000.00
First time renters require 50% Security Deposit when replacement value is above $5,000.00 in addition to Certificate Of Insurance.

All first time renters must register online - And please allow at least 2 business hours for verification.

Does CSI Rentals accept Debit Cards

Yes, We accept Debit Cards - (We do not accept prepaid or gift cards)

Please Note: Renting with a Debit Card for rental security, requires a Security hold deposit for the full replacement value of rented items Or Certificate Of Insurance

Does CSI Rentals hold a security deposit

Renting with Credit Card: Rentals with items replacement value of less than $5,000.00 (first time renters $2,500) generally do not require a security deposit hold on your card as long as other requirements are met, otherwise we reserve the rights to request a insurance certificate or deposit for full the value of rental items.

Rentals with replacement value of above $5,000.00 generally require a insurance certificate or deposit for full value of rental items.

First time renters require 50% Security Deposit when replacement value is above $5,000.00 in addition to Certificate Of Insurance.

Renting with Debit Card: Always requires a full security deposit or COI.

Please see COI Requirements

What if the card member cannot make it in person?

In the event when the credit card member could not appear in person, Payment must be completed thru our convenient secure online Credit card rental authorization form -credit cards can not be accepted by phone or email -

Please make sure to prepare the following required documents to upload at our payment page

Copies of Credit Card
US Driver's License for card member.
Proof of address (utility bill / bank / credit card statement first page)
Certificate of insurance or deposit if applicable

Attention International Renters: If you are not a US resident the credit card member must supply credit card and passport "in person" for full value security hold deposit prior to rental pick up or delivery, Authorization form is valid only for US residents.

What are the Insurance certificate requirements

Please follow the link below to find complete insurance requirements and Sample COI that you should please forward to your insurance company or agent

Insurance Requirements

Does CSI accept cash

Renting with cash requires a deposit for the full value of the rental items in cash or by credit card

Why does CSI Require personal Identity info

In order to protect your account from unauthorized users, We require some personal identity information for verification.

Also your ID Verification would assist us to try avoiding the need of high security deposits where other requirements are met.

Is my personal information secure

You can rest assured that your personal information is safe and secure

We take protecting your personal information very seriously and keep your information safe and secure we use the latest encryption technologies available, your information will never be shared with third parties and is solely for internal use.

Our policy for visitors from outside the US

If you are not a US resident, you must pick up in person at one of our locations and supply a credit card and passport "in person" for payment and full value security hold deposit. COI and CC authorization form are valid only with proof of address in USA.

Ordering Process

How do I place My Rental Order

All first time renters must register online - And please allow at least 2 business hours for verification.

Please Choose the method from our convenient options for you to place your reservation

Rent Online - Conveniently reserve your equipment online from your Desktop or Mobile device (Ordering online benefits: Speeds up your order process - Recieve your instant quote - Edit your order - Cancel your order - Access to order History - Easy Quick Reorder

By Email - Manhattan Location: orders@csirentals.com - Brooklyn Location: ordersbk@csirentals.com

By phone 212-243-7368 (RENT)

By Fax 212-243-2102

In Person in Manhattan 133 West 19 St. (bet.6th & 7th Aves.) NYC - in Brooklyn NY 154 Bogart St. Brooklyn NY 11206

With our staff's years of experience in the Photo and Video industry we understand the dedicated hard work and much effort that goes in to producing a shoot with pre and post production, as location scouting, model casting, crew organization, catering, budgeting, scheduling, traveling, editing, etc. so we have designed our equipment rental process with you in mind simple and convenient to be the easiest part of your production, so you can focus on the other tasks.

How does the CSI Rentals online reservation system work

The short answer is... its Simple as can be !!

Easily find the items needed for your production and simply build your Order (Or Quote) by adding your desired items to your rental cart. (our professional staff is here to assist you with choosing the right equipment for your shoot)

1. Select your Pick Up and Return Date and Time and Select the CSI Rentals location that's most convenient for you. (Option to pick up at one location and return to the other)

2. Select Pick up or Delivery option.

3. Select your Payment Method.

4. Submit your reservation request and receive your order confirmation.

Have a successful shoot.

How far in advance should I reserve my equipment

For new customers we would require at least four business hours for account verification

Existing customers please allow minimum two business hours for order prepping

Does CSI Ship Rentals

Mail order rentals are available for most Cameras, Lenses, Accessories and select Lighting systems - to confirm if your items needed qualify for shipping, please email your equipment list to orders@csirentals.com before placing your order.

Mail order rentals require a minimum of a 3 Day rental period.

The rental duration begins as the item leaves the CSI Rentals premises and ends as it is returned.

Mail order requirements

Mail order rentals require a deposit for the full value of the items rented which will fully be refunded with the return of your rental items in satisfying condition.

After placing your reservation for mail order, Please use our convenient online payment system to for your security deposit and payment of rental.

Photo of your credit card (both sides), Drivers License, Proof of address (utility bill or bank statement)

What if an Item I reserved online is not available for my rental period

If an item is unavailable we will notify you within a timely manner with alternative options

Can I Edit my online order items or schedule

Yes, And that's user friendly to do online by the following steps (for registered account on our web site)

1. Log in to your account

2. Go to My Account

3. Click On Orders

Scroll down to the order you would like to edit (or search by order # , date or total)

See Options (to your right) to Edit - Cancel - Reorder

Edit: Means you can change Items, Dates. and all order details

When done editing please make sure to Submit your order which our system will then use your new order to replace your previous order, a new order number will be emailed to you with confirmation.

Cancel: If you choose Cancel, That will cancel your entire order.

Reorder: Choosing this option Will add to your cart all the items that you had on the previous order number that you selected to reorder you just need to check out with your current desired rental dates.

How Can I Simply Reorder the same or similar Items from a previous order

Sure you can! That's a great convenience when doing a shoot similar to a previous job

And that's user friendly to do online by the following steps (for registered accounts)

1. Log in to your account

2. Go to My Account

3. Click On Orders

4. Scroll down to the order you would like to edit (or search by order # , date or total)

5. See Options (to your right) to Edit - Cancel - Reorder

Choosing Reorder, Will add to your cart all items from your selected previous order with options to remove or add items

How can I get a Quote

We are here to assist with providing you with get a quote for your desired equipment list

Please choose from our following convenient options where you can get an instant online quote we or options to submit your equipment list for a quick quote to fit your budget.

Online quick quote request Easily submit your quote request online at the Quick Quote section with options to select items from our site or adding your own list.

Email your list A CSI Producer will send you a quote as quickly as possible.

For Manhattan Location: Email your list to quotes@csirentals.com

For Brooklyn Location: Email your list to Ordersbk@csirentals.com

Online Instant quote Conveniently get your instant quote online by simply adding you items to your online cart and select your desired rental dates and at check out select the option to Save As Quote which will email you a copy of your quote and your quote will be saved in your profile with option to edit or convert to a order.

Or rather than saving as a quote, you have the option to share your cart (prior to placing your order) by selecting the Share Cart option which will email your cart with optional comments to your desired contacts, so you can have your client / Producer etc. review your equipment list and total prior to submitting your order.

When is payment due

Payment is due at the start of your rental (not when placing your reservation) It would depend on the method you select for Pick Up or Delivery.

If you pick up in Person: Payment is due at pick up with Credit Card and Photo ID

If your order is being delivered or 3rd Party Pick Up: Payment must be submitted thru our online secure payment CC Authorization (unless if you have already have an account with payment set up).

Can I cancel my online order

Yes, And that's user friendly to do online by the following steps (for registered account on our web site)

1. Log in to your account

2. Go to My Account

3. Click On Orders

Scroll down to the order you would like to edit (or search by order # , date or total)

See Options (to your right) to Edit - Cancel - Reorder

Cancel: If you choose Cancel, That will cancel your entire order.

-----

You also have the option to edit your order

Edit: Means you can change Items, Dates. and all order details

When done editing please make sure to Submit your order which our system will then use your new order to replace your previous order, a new order number will be emailed to you with confirmation.

Does CSI Ship Rental Orders

Yes, we gladly ship rentals of Cameras Lenses Accessories And select Lighting items

Please email your request to orders@csirentals.com

Order Pick Up and Return

What do I need to bring when picking up my order

Please make sure to bring along your US Drivers License or Non Drivers ID and Credit Card

And please make sure that your account is set with all other requirements were met

Can I send someone else to pick up my order

Yes you can have a third party pick up your order as long as you have authorized

Renter has completed all account requirements
Payment has been completed at rental authorization form
Renter has authorized third party's name in writing to CSI (at online check out you will be prompted to enter the name of the authorized pick up person).
Authorized pick up person must present US Drivers License or Non Drivers Photo ID

Can I Pick Up at one location and Return to the other

Yes, You can pick up or return your rentals to either of our locations whichever is most convenient for you.

Does CSI Rentals offer delivery

Yes, We gladly arrange (by an outside courier service) to Deliver and Pick Up your equipment at your desired location within NY, NJ, CT, PA.

Courier fees are based on amount of items and location.

Please select Delivery option at your order check out and we will get back to you with courier rates.

---

Please Note: Delivery to Hotels or Mobile Locations require full deposit in person prior to delivery

Does CSI Rentals Ship Orders

Yes, we gladly ship rentals of Cameras Lenses Accessories And select Lighting items

Please email your request to orders@csirentals.com

Is there parking at your Manhattan Store

Commercial curbside metered parking is available at our Manhattan location

We also offer Curb Side P.U. at our Manhattan location (Requires Pre Payment or Open Account)

Is there parking / Loading area at your Brooklyn Store

Yes, There's parking and there is also a convenient Drive - In loading area

Does CSI Ship Rental Orders

Yes, we gladly ship rentals of Cameras Lenses Accessories And select Lighting items

Please email your request to orders@csirentals.com

Does CSI Offer Check Out Stations

Yes, At both our locations we offer convenient check out stations with on site tech support.

At our Brooklyn location we offer state of the art check out stations and also private check out room.

Rates

How Does The Day Rate Work

The 1 Day Rate is based on a Rental of 1 Full Day and 2 Nights - Pickup weekdays after 3:30PM and return 9:30 AM two days hence, and get the one day rate

Equipment Conditions

What is the quality condition of your equipment

At CSI Rentals we do everything we can to make sure our equipment is its best and cleanest condition functionally as well as cosmetically.

A team of professionals meticulously inspect every piece of equipment and before going out and when it returns from each rental.

What if a piece of equipment malfunctions

With all precautions as we do everything we can to make sure our equipment is in its best and cleanest condition functionally as well as cosmetically, unfortunately unexpected accidental things still could happen in transit or on the shoot.

If you do experience a malfunction of rented equipment, Please notify us immediately by email, so we can offer technical assistance or replace the item for you where possible and note your order regarding the issue.

Please Email: NYC orders@csirentals.com BK ordersbk@csirentals.com

What if a piece of rented equipment gets damaged

If rented equipment gets damaged while in renters possession, please contact us immediately to notify us with details the damage and upon your return we will evaluate the damage.

A deposit of $500.00 will be required until a final repair estimate is processed, where the balance will be due or refunded if lass than the deposit.

What If rented equipment is lost

If rented equipment was lost, please notify us so we can charge your credit card - Replacement value payment is due immediately.

or if you have supplied a COI which covers loss please also immediately contact your insurance company.

What If rented equipment is Stolen

If rented equipment was stolen from your possession, Please notify us immediately so we can charge your credit card on file - Payment for replacement value is due immediately.

if you supplied a COI Please contact your local police dept. immediately and supply us with a copy of your a police report, otherwise the renter will be responsible for the replacement value.

Stay Connected

Enter your email address to receive special offers and promotions.

Join The Pro Network

Home
About us
Hours & Locations
Gift Certficates

Store Hours
Contact Us
Resources

Rates
News

Credit Card Autihorization
Advanced Search
Sitemap

FAQ
Documents
Blog
Employment

View mobile version